Handpainted ears

Important information:

Custom items:

All items that are under ‘custom’ will be discussed with you AFTER you’ve ordered them. Obviously you can ask me extra questions prior to ordering as well. Designs will be made after your order is placed. Once you have your order confirmation you can send me either an e-mail (info@ninasneverland.be) or a message on WhatsApp. Please include your order number and explain as detailed as possible what you want (there are never too much details! 😉)

All custom items take around 4-6 weeks before they’re ready to ship. Between 1-1.5 week after you order you will get a first design. If you want anything changed that is not a problem at all and this will be adjusted in the 2-3 days after your feedback. After that all the materials will be ordered & I will make my magic. This takes some time so please be patient. Custom orders take a little extra time & will not be finished in less than 2 weeks. 

Designs:

All designs uploaded (bows, ears, capes) will be shipped after 4-5 weeks. Exceptions are possible if you make sure to send me a separate email or WhatsApp message about this.

Ready to ship:

All items that are ready to ship will be shipped within three days after you order.

In case your order both ready to ship items or items with a later shipping frame, these will be shipped together. If you want any of them sooner please make sure to place two separate orders and pay shipping twice. Thank you for your understanding!

If you have any more questions, please don’t hesitate to contact me!